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120 day returns

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Neu bei Burgschneider

About Burgschneider

Thank you for visiting our medieval shop. On this Page you can buy medieval clothing while there is a full range of our production available for you, which includes all epochs of the middle age. Our Team has almost 20 years practical knowledge about the design and production of historical garments and accessories.
If there are any questions, please call us. We are available between 9am and 3pm (CET), from Monday to Friday and at the number +49 6003 - 9345 590.

120 Day Return Policy

We will take returns for up to 120 days from the ship date of your order. We can only process refunds for items returned within 120 days. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.
For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed) or animal hair. Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.